Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
As you are going through the guided set-up process of your TCL Roku TV (either for the first time or after completing a factory reset), and after successfully connecting to the Internet, your device will check for an updated software. It will automatically download and install the latest Roku OS version. During this process, you might encounter an error message "Cannot connect to Roku" or Error Code 011.
This occurs when your TV is unable to connect to the Roku Server and caused the software update to fail. Try the following steps below to resolve this error:
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