ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
As you are going through the guided set-up process of your TCL Roku TV (either for the first time or after completing a factory reset), and after successfully connecting to the Internet, your device will check for an updated software. It will automatically download and install the latest Roku OS version. During this process, you might encounter an error message "Cannot connect to Roku" or Error Code 011.
This occurs when your TV is unable to connect to the Roku Server and caused the software update to fail. Try the following steps below to resolve this error:
The TCL Support Team is here to help.Contact Us