Bill 29 Compliance for Quebec Residents:
Statement on Availability of replacement parts, repair services, and information necessary to maintain or repair TVs
TCL guarantees the availability of repair services for TVs for a period of seven (7) years after purchase and all information necessary to maintain or repair this product, but does not currently guarantee the availability of spare parts.

Statement on Availability of replacement parts, repair services, and information necessary to maintain or repair Sound Bars, Headphones, Mobile Phone, Tablets,  Window Air Conditioners, Portable and Through-The-Wall Air Conditioners, Dehumidifiers, HVAC or Mini-Split Systems, Refrigerators, Mini-fridges, Beverage Chillers, Wine Chillers, Wine & Beverage Chillers, Freezer chests, Air Purifiers and Robot Vacuums (“Products”).
TCL guarantees the availability of repair services for the Products for a period of one (1) year after purchase and all information necessary to maintain or repair the Products, but does not currently guarantee the availability of spare parts.

TCL offers a self-repair option for individuals with experience in electronic device repair. Through this option, users can access genuine TCL parts and official repair manuals to perform out-of-warranty repairs on TCL televisions units. If you're considering self-repair for your TCL device, please review the steps below to determine whether this approach is suitable for your situation.

1. REVIEW the REPAIR MANUAL
   • Carefully read the repair manual for your specific TCL model to familiarize yourself with the necessary steps, required tools, parts and materials for your specific model and type of repair. Click here to view the various options to contact us to request a copy of the repair manual.
2. ORDER REQUIRED PARTS
   • For TV parts, click this link and you will be redirected to our authorized parts distributor website (if available).
   • Alternatively, click here to reach out to our support team to inquire about TCL parts related to different product categories such as mobile phones and tablets.
3. REPAIR YOUR TCL UNIT/DEVICE
   • After receiving your genuine TCL parts, carefully follow the technical instructions outlined in the repair manual.