TCL — I Can't Connect My TCL Fire TV Device to Wi-Fi

I Can't Connect My TCL Fire TV Device to Wi-Fi

Try to connect to your Wi-Fi network between each step:

Restart your Fire TV device: unplug the power adapter, wait 1 minute, and then plug it back in.
Check the network status on your Fire TV device:
If you still can't connect, or don't see your network name, scroll down to Wi-Fi. Then, turn Wi-Fi off and on.
Forget your Wi-Fi network and then try connecting again. Have your Wi-Fi password and network name ready. If you can't find your password, go to Locate Your Wi-Fi Password for more help. To forget your network:
Restart your modem and router. If possible, move your Fire TV device and router closer to each other. To restart your home network devices:
Reset your Fire TV device to factory settings.
1. Unplug your modem and router and then wait 1 minute.
2. Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
3. Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
4. Go to Settings on your Fire TV device.
5. Select Network .
6. Find your network name.
7. Press the Menu button and then the Select button on your remote to forget the network.
8. Go to Settings .
9. Select Network .
10. Find your network name.
11. Press Play/Pause on your remote to see your network status and follow the recommended steps.

Tip: On compatible devices you can also select Run Speed Test or Advanced to see detailed information about your connection.