Join Our Team
How can we help you?
Please try another search or type in your model number.
Common Questions (CA)
How to use Live TV Pause.
How do I reset my Amazon Password?
How do I reset my TCL Fire TV Remote?
Set Up and Configuration (CA)
Connecting Bluetooth Devices to my Fire TV
Connecting a TCL Fire TV to the Internet
How to Navigate the TCL Fire TV Home Screen
TCL Fire TV Set Up: Full Experience v Base Experience
Use Your Mobile Device Like a Fire TV Remote
Control Amazon Fire TV Smart TVs with Alexa
See all topics
I Can't connect a Bluetooth device to my Fire TV.
Why Can't I Log into My Amazon Account?
I Can't Connect My TCL Fire TV Device to Wi-Fi
I can't Pair my TCL Fire TV Remote During Setup
No Video (Cable/Satellite Box)
There's no video coming from my external video device(s).
Can’t find what you’re looking for?
The TCL Support Team is here to help.