Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
To connect successfully to a wireless network, you need to know the network name or SSID, and the correct password. Below are some tips on how to find those information:
If you do not remember the name of your wireless network, you can use your computer, tablet or mobile device to verify which network it is connected to. Your TCL Roku TV can connect to the same network.
*If you do not have another device you can use to validate, you can refer to your ISP (Internet Service Provider) or router manufacturer's website. Also, you may find the default SSID on the bottom of the router.
Make sure you see your network name on the list of available networks on the Choose your network screen, as shown below:
If you do not see your network name on the list, scroll down and select Scan again to see other networks. This should display all available networks.
Click here if you still cannot see your wireless network.
Enter the same wireless password you use to connect your computer, tablet or mobile device to your home network.
*If you do not remember the password of your wireless network, you can refer to your ISP (Internet Service Provider) or router manufacturer's website. They can provide recommendations on how to recover the wifi password or possibly reset it. Sometimes the default password is listed on the bottom of your router.
Tips: Passwords are case sensitive - to enter capital letters, you need to use the shift key on the on-screen keyboard.
The TCL Support Team is here to help.Contact Us