Home TELEVISIONS Roku TV Troubleshooting A black box appears on the screen. A black box appears on the screen. Check "closed caption" in the setup menu. You might have to disable closed captioning option. Did this article resolve your issue or answer your question without contacting TCL Support? Yes No Related Articles: My TV turns ON, but there is No Video The sound is fine, but I'm getting a black and white picture or the color is off. Can’t find what you’re looking for? The TCL Support Team is here to help. Contact Us x How can we improve the content? Do Not Fill This Out
Check "closed caption" in the setup menu. You might have to disable closed captioning option. Did this article resolve your issue or answer your question without contacting TCL Support? Yes No