Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
There are multiple ways to manage your channel list. You can do it using (1) the on-screen menus of your TCL Roku TV or (2) your Roku account with the Roku App from your mobile device, or by going directly to the https://channelstore.roku.com website. Reminder: Once you add a channel to your TCL Roku TV, it will add that same channel from all streaming devices associated with your Roku account. To learn how to add channels, select your device below.
Want to learn how to install the Roku mobile app, click here.
The TCL Support Team is here to help.Contact Us