ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Our 4K TVs will support the Xbox One X in 4K, but there are specific settings that must be changed for this to work.
NOTE: We recommend using the HDMI cable that’s included with the XBox One X, as well as having the XBox One X connected directly to an HDMI port on the TV.
The TCL Support Team is here to help.Contact Us