Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
For the best streaming experience with your TCL Roku TV, you will need a strong wireless network and a reliable Internet connection. Here are some tips to improve the wireless signal to your TCL Roku TV and enhance your streaming quality.
If the signal strength is showing as WEAK or POOR, try to reestablish the wireless connection of your TCL Roku TV and your router. Follow the step-by-step instructions below:
Your wireless router broadcasts WiFi signals out in all directions. The farther your wireless device is from your router, the lesser signal it will receive. Thus, location is key! Here are some tips for optimal placement of your wireless router:
The location of your TCL Roku TV can have an impact on your streaming experience. Here are some considerations to optimize the performance of your TV.
Once you have optimized the wireless signal between your router and TCL Roku TV, you should make sure your Internet speed meets the minimum requirement for streaming contents.
Generally, as the quality of the streaming video increases, a higher Internet speed will be required for a smooth experience. For instance, streaming SD (480p) video will require less speed than compared to HD (720p/1080p) video.
Note: TCL recommends that you check with the specific channel for Internet speed requirements, considering factors like the desired video quality. If you find that you need more speed, it's time to contact your Internet Service Provider (ISP). Here are the minimum speed recommendations for some of the most frequently streamed channels:
|Amazon Instant Video||0.9 Mbps|
*Mbps = Megabits per second
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