RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
Define the pixel policy to support in warranty service.
TCL follows a guideline based on industry standard practices.
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the panel and allowing for 2 malfunctioning pixels per million pixels.
No. of pixels
No. of million pixels
|1280 x 720
|1920 x 1080
|3840 x 2160
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