Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
Enjoy streaming your favorite movies and TV shows from your home away from home. With the Hotel & Dorm Connect feature, you can now bring your TCL Roku TV to hotels, school dorms, conference facilities and similar locations with public wireless Internet access. Connecting to a public network often requires further authentication, and your TV will automatically recognize that additional information is needed. You will need another wireless device, such as a computer, tablet or smartphone to supply the requested information.
Once you have setup your TV at your hotel or dorm room, you need to establish Internet connection using the instructions below.
Initiate the wireless connection
Authenticate the connection
After successfully initiating your wireless connection, your TV will display the remaining steps. Complete these steps on your computer, tablet or smartphone.
Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again. After the connection is authenticated, your TCL Roku TV will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.
The TCL Support Team is here to help.Contact Us