RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
Enjoy streaming your favorite movies and TV shows from your home away from home. With the Hotel & Dorm Connect feature, you can now bring your TCL Roku TV to hotels, school dorms, conference facilities and similar locations with public wireless Internet access. Connecting to a public network often requires further authentication, and your TV will automatically recognize that additional information is needed. You will need another wireless device, such as a computer, tablet or smartphone to supply the requested information.
Once you have setup your TV at your hotel or dorm room, you need to establish Internet connection using the instructions below.
Initiate the wireless connection
Authenticate the connection
After successfully initiating your wireless connection, your TV will display the remaining steps. Complete these steps on your computer, tablet or smartphone.
Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again. After the connection is authenticated, your TCL Roku TV will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.
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