RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
The sound bar auto-powers off after 15- minutes of no signal from the input source. To wake up the soundbar from this standby mode, you would simply need play any content then increase or decrease the volume via the TCL Roku remote. Note: Another reason the unit may power off by itself can be a power surge or when the power goes out. When the power surge ends, or the power cut out is over the sound bar will reset its self to standby mode.
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