RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
Sometimes users may hear an echo sound when using an external sound system such as a sound bar. To eliminate the echo effect, your TV speakers should be turned all the way down or best be disabled.
Refer to your TV's audio menu options to make the necessary changes to the speaker settings. If you have a TCL TV, follow the step-by-step instructions to turn off the TV speakers:
|TCL Roku TV||Non-Smart TCL TV|
|Note: If you have a non-TCL TV and still need assistance, please contact your TV manufacturer to find how you can disable your TV speaker.|
The TCL Support Team is here to help.Contact Us