Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
Having sound emit from BOTH the TV and the headphones at the same time is dependent on how the headphones are connected to the audio source. The availability of this feature is determined by the device the headphones are connecting to. Some TV's and set-top-boxes do not offer this feature. Below are two common connection methods from devices that support this feature are:
Note: Unless the set-top-box has an independent volume control separate from the TV, you will not be able to control the volume level of the headphones.
NOTE: If you have a dedicated headphone jack and use that connection, it will automatically disable sound from the TV speakers.
The TCL Support Team is here to help.Contact Us