RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
Having sound emit from BOTH the TV and the headphones at the same time is dependent on how the headphones are connected to the audio source. The availability of this feature is determined by the device the headphones are connecting to. Some TV's and set-top-boxes do not offer this feature. Below are two common connection methods from devices that support this feature are:
Note: Unless the set-top-box has an independent volume control separate from the TV, you will not be able to control the volume level of the headphones.
NOTE: If you have a dedicated headphone jack and use that connection, it will automatically disable sound from the TV speakers.
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