🚨 Roku Service Interruption for TCL RokuTVs - RESOLVED, 10/21/2025

Roku is currently experiencing disruptions across some services due to a third-party outage. Their team is actively working to resolve the issue as quickly as possible. You will not need to contact support or take any action at this time. Updates will be posted on this page.

Thank you for your patience and we apologize for the inconvenience.

How to Perform a Factory Reset on an Android TV

Use the steps below to perform a factory reset on an Android TV:

  1. From the TCL Android TV remote control, press the Settings  button
  2. Scroll to More Settings > Device Preference > Reset
  3. Select Factory data Reset on the Factory data Reset warning screen
  4. Select Erase Everything
  5. A pop-up message will be displayed, enter the specified PIN, then click OK  
  6. The TV will restart automatically.  User will be prompted to setup the TV.
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