Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
You can find all your apps, games, and entertainment on your Home screen.
At the top left of the screen, you can search for content with the Google Assistant . To search, you can type or use your voice. Click here to learn how setup and use Google Assistant on your TCL Android TV.
At the top right of the Home screen, you will find Android OS Settings . Here, you can change your Google account, network, language, time/date, and device preferences. Click here to learn more.
In the top row, you can locate the Apps icon. This where you will find applications or games you have previously downloaded but not yet added to your Home screen.
On the “Play next” row, you’ll find the next episode in a series you watch and movies or episodes you haven’t finished. To choose what to watch, use the navigational pad on your remote and then press OK select it.Tip: You can show or hide specific content, or turn off the “Play next” row. To do this, scroll to the bottom of your Home screen. Choose Customize channels Play next.
The channel rows show content from your apps. You don’t have to open an app to get to the TV show. To choose which channels appear on your Home screen:
Move or hide channel rowsTo move a row:
The TCL Support Team is here to help.Contact Us