Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
Change the channels to see if the color is correct on other channels.
You might have your video cables connected into the wrong jacks. A yellow video cable connects to the yellow VIDEO INPUT jack on the side or the back of your TV; three video cables or bundled component video cables (red, blue, and green) connect to the corresponding COMPONENT INPUT jacks on the back of your TV.
Check the antenna connections. Make sure all of the cables are firmly connected to the jacks and try adjusting the antenna. A weak signal can sometimes cause noise and the loss of color in the picture.
Try adjusting the picture quality settings
a. Press MENU on the remote control
b. Press the ARROW buttons to select the picture quality menu
c. Select picture controls. Within this option you can adjust the brightness, color, contrast, tint, and sharpness of your picture. Note: Adjusting the picture quality on some TCL TVs may be slightly different. Below are some variations
i. Press the MENU button and then use the CH+/- buttons to select the video menu. Use the VOL+/- buttons to change the individual settings
ii. Press the MENU button repeatedly to select the adjust menu. Then press CHANNEL to highlight the picture item you want to adjust, using VOLUME + or - to adjust each item. Press DISPLAY or CLEAR to remove the menu.
ii. *Depending on your model, pressing CANCEL or RESET on the remote, or selecting Reset on the menu while making picture adjustments will return all adjustments to factory preset values.
Note: Given the many TV models, it is possible that accessing picture quality controls may differ from the instructions posted above. See your user manual for specific details on using them.
The TCL Support Team is here to help.Contact Us