Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
Our 4K TVs will support the PS4 Pro in 4K, but there are specific settings that must be changed for this to work.
To change the HDMI mode, go to Settings> TV Inputs>
Select the input where the PS4 is connected and select go to HDMI Mode. There, you will select HDMI 2.0.
Once you’ve made this change, you should be able to select either 2160p- YUV420 or 2160p- RGB in the Resolution menu by going to Settings> Sound and Screen> Video Output Settings>
We recommend using the HDMI cable that’s included with the PS4 Pro, as well as having the PS4 Pro connected directly to an HDMI port on the TV.
The TCL Support Team is here to help.Contact Us