Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
The minimum bandwidth requirements to stream 4K content vary by content provider. For example, Netflix and Youtube state their recommended minimum speed is 25Mbps. Vudu states its minimum is 11Mbps, Amazon recommends a minimum speed of 15Mbps. We recommend that you check with your preferred 4K content provider to see what their requirements are, as they may change from time to time.
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