Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
To bring out your TCL Roku TV's full potential and enjoy thousands of contents from different streaming services and channels, you need to create a Roku account.
What is a Roku account?
Your Roku account will help you manage your TCL Roku TV, other Roku® streaming devices you own, and the channels you have installed. Signing-up for a Roku account is completely FREE! Here are additional benefits of having a Roku account:
NOTE: When you setup a Roku account, you will be asked to register a payment method. Adding a payment method lets you easily rent or buy movies on demand, or try popular paid subscriptions or transaction-based streaming channels. You won't be charge unless you agree to the terms and cost of the content.
Click here if you want more information about creating a Roku account.
The TCL Support Team is here to help.Contact Us