Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
The Disney+ channel is now available on TCL Roku TVs. You can now subscribe and stream movies and TV series from Disney, Pixar, Marvel, Star Wars, and National Geographic directly on your TCL Roku TV.
Disney+ allows you to stream ad-free and on-demand on up to four devices simultaneously, and add up to seven individual profiles.
Click the corresponding tabs below to view the step-by-step instructions on to install the Disney+ channel, and answers to frequently asked questions.
Follow the instructions below on how to add the channel to your compatible TCL Roku TV
Can I subscribe to the Disney+/Hulu/ESPN+ bundle through my Roku account?
No. At this time, you would need to visit the Disney+ website at https://www.disneyplus.com to subscribe to the bundle or any other Disney+ service offerings. Once you subscribe to the Disney bundle, you will be able to sign-in to the individual Channels on your Roku device. For any help subscribing or getting signed in with your account, please visit Disney+ support at https://help.disneyplus.com.
Will the Disney+ channel work internationally?
At launch, the Disney+ channel will only be available for the U.S. and Canada. channel stores. Currently, content playback is not available in Guam, Northern Mariana Islands, the U.S. Virgin Islands and American Samoa.
For additional customer support, see information below:
The TCL Support Team is here to help.Contact Us