🚨 Roku Service Interruption for TCL RokuTVs - RESOLVED, 10/21/2025

Roku is currently experiencing disruptions across some services due to a third-party outage. Their team is actively working to resolve the issue as quickly as possible. You will not need to contact support or take any action at this time. Updates will be posted on this page.

Thank you for your patience and we apologize for the inconvenience.

I Can't Connect My TCL Fire TV Device to Wi-Fi

Try to connect to your Wi-Fi network between each step:

  1. Restart your Fire TV device: unplug the power adapter, wait 1 minute, and then plug it back in.
  2. Check the network status on your Fire TV device:
  3. If you still can't connect, or don't see your network name, scroll down to Wi-Fi. Then, turn Wi-Fi off and on.
  4. Forget your Wi-Fi network and then try connecting again. Have your Wi-Fi password and network name ready. If you can't find your password, go to Locate Your Wi-Fi Password for more help. To forget your network:
  5. Restart your modem and router. If possible, move your Fire TV device and router closer to each other. To restart your home network devices:
  6. Reset your Fire TV device to factory settings.
    1. Unplug your modem and router and then wait 1 minute.
    2. Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
    3. Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
    4. Go to Settings on your Fire TV device.
    5. Select Network .
    6. Find your network name.
    7. Press the Menu button and then the Select button on your remote to forget the network.
    8. Go to Settings .
    9. Select Network .
    10. Find your network name.
    11. Press Play/Pause on your remote to see your network status and follow the recommended steps.
Tip: On compatible devices you can also select Run Speed Test or Advanced to see detailed information about your connection. 
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