Registering your TCL product helps keep your product information in one place and may make it easier to receive support if you ever need assistance.

Before you begin, have the following information ready:

• Product model number
• Product serial number
• Date of purchase
• Store or retailer where the product was purchased
• A copy of your receipt, if available

How to Register Your Product

• Go to TCL.com using a web browser on your phone, tablet, or computer.
• Select Register a Product.
• If prompted, sign in to your TCL account or create a new account.
• Enter your product information.
• This may include the product category, model number, serial number, purchase date, and retailer.
• Review the information you entered.
• Make sure the model number and serial number match the information printed on your product label.
• Submit the registration.
• Once submitted, your product registration should be saved to your TCL account.

Where to Find Your Model Number and Serial Number

Your model number and serial number are usually found on a label attached to the product.

For TVs, check:

• The back of the TV
• The side or lower back area of the TV
• The original box
• Your purchase receipt or order confirmation

For sound bars, appliances, and other TCL products, check:

• The back, bottom, or side of the unit
• The product label
• The original packaging
• Your receipt or order confirmation

Tips for Entering Your Model Number

If the registration page does not accept your model number, try the following:

• Enter the model number exactly as it appears on the product label.
• Do not add extra spaces before or after the model number.
• Make sure letters and numbers are entered correctly.
• Check for commonly confused characters, such as:
  • The letter O and the number 0
  • The letter I and the number 1
  • The letter S and the number 5
• Do not enter the serial number in the model number field.

Example: If your model number is listed as 65QM751G, enter it exactly that way.

Tips for Entering Your Serial Number

If the serial number is not accepted:

• Enter the serial number exactly as it appears on the product label.
• Do not include extra spaces.
• Make sure you are using the serial number, not the model number.
• Check that the serial number is entered in the correct field.
• If copying and pasting, try typing the serial number manually instead.

What to Do If the Registration Page Is Not Working

If the registration page will not let you enter information or submit the form, try these steps:

• Refresh the page and try again.
• Close the browser and reopen it.
• Try a different browser, such as Chrome, Edge, Safari, or Firefox.
• Clear your browser cache and cookies.
• Turn off browser extensions or pop-up blockers temporarily.
• Try using a different device, such as a phone, tablet, or computer.
• Try again using a different internet connection.
• Make sure all required fields are completed.
• Confirm that the purchase date is entered in the correct format.
• If the issue continues, contact TCL Customer Support for help.

Frequently Asked Questions

Why should I register my TCL product?

• Registering your product helps TCL keep your product information on file. This can make it easier to receive support if you need help later.

Is product registration required for warranty coverage?

• Product registration is helpful, but you should still keep your proof of purchase. Your receipt or order confirmation may be needed for warranty service.

The registration page says my model number is not working. What should I do?

• Check the model number on the product label and enter it exactly as shown. Make sure there are no extra spaces and that you are not entering the serial number by mistake.

The page will not accept my model number. Why?

• This can happen if the model number is entered incorrectly, if extra spaces are added, or if the wrong information is entered in the model number field. Double-check the product label and try again.

It is not letting me enter the information. What should I try?

• Refresh the page, try a different browser, or use a different device. Also make sure all required fields are completed and that your browser is up to date.

The registration form will not submit. What should I do?

• Review each required field and make sure the information is complete. If the page still will not submit, try clearing your browser cache or using another browser.

I cannot find my serial number. Where should I look?

• Check the product label on the back, side, bottom, or rear area of the product. You can also check the original box or purchase receipt.

What if I bought my product online?

• Use the purchase date and retailer listed on your online order confirmation or receipt.

What if I entered the wrong information?

• If you believe your product was registered with incorrect information, contact TCL Customer Support for assistance.

What should I do if registration still does not work?

• If you have tried the steps above and still cannot register your product, contact TCL Customer Support. Have your model number, serial number, purchase date, retailer, and receipt available when you reach out.