Home MOBILE DEVICES 10 SERIES COMMON QUESTIONS How Can I Upgrade My Device? How Can I Check the IMEI Number of My Device? How Can I Change the Language On My Device? How Can I Take A Screenshot? How Can I Manage App Notifications Quickly and Easily? How Do I Backup My Device Data? How Do I Perform a Factory Reset on My Device? Why Doesn't My Device Pair with a Bluetooth Enabled Device? How Do I Troubleshoot the Camera App? How Do I Fix Poor Image Quality of a Camera Capture or Video? How Do I Quickly Launch the Camera App? How Can I Connect My Phone to a USB Cable? How Do I Use the Multi-Screen Share Function? How Can I Find Apps Quickly? How Do I Use the Edge Bar Feature? What Should I Do If I Experience Slow Response or Incorrect Action when Using my Device Touchscreen? What Should I Do if My Screen Shows a Completely Black, Blue or White Display? What Should I Do if My Screen Has a Line(s) or Spot(s) on the Display? How Can I Use the Split Screen Function? What Should I Do if My Display Screen is Broken? How Can I Know if My Device Will Work With My SIM Carrier? What if my Device Signal has Weak or Low Reception? What Should I Do If the Built-In Apps on my Device Aren't Working? What Do I Do if my Device Won't Connect to the Internet Using Mobile Data? What Do I Do if My SIM Card or Data Signal Isn't Working? Why Can't I Connect to my Wi-Fi Router? What Should I Do if my Device is Always "Searching" for a Network Connection? What Should I Do if the Multi-Screen Share Doesn't Work? What Should I Do if my Device Isn't Sending or Receiving Messages? What Should I Do if my Device Has No Sound or Poor Audio? How Do I Remove My Google Account from My Device? What Should I Do if My Device Reboots Itself? What Should I Do if My Device System Lags or Freezes? What Should I Do if My Device Doesn't Charge or Charges Slowly? What Should I Do if My Fingerprint Unlock Function Isn't Working? What Should I Do if My Device Battery Drains Quickly with Normal Use? What Should I Do if My Device Powers Off By Itself? What Should I Do if My Device Feels Hot? What Should I Do if My Device Will Not Power On? Popular topics