Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
The sound bar auto-powers off after 15- minutes of no signal from the input source. To wake up the soundbar from this standby mode, you would simply need play any content then increase or decrease the volume via the TCL Roku remote. Note: Another reason the unit may power off by itself can be a power surge or when the power goes out. When the power surge ends, or the power cut out is over the sound bar will reset its self to standby mode.
The TCL Support Team is here to help.Contact Us