Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
On most TCL air conditioners or dehumidifiers the product serial number can be found on a rectangular white sticker underneath a bar code. The sticker can be found on the box of the product and also on the appliance as well. Depending on the model the sticker location varies but on window air conditioners the sticker is usually located on the hand side, underneath the silver model tag. On the dehumidifiers the sticker is usually located on the rear of the unit, below were the air is exhausted. See the images below for the appearance of the sticker and the location of the serial number.
Click here to go to product registration page if attempting to register your appliance. Please note always maintain a copy of your proof of purchase in case warranty service is required.
The TCL Support Team is here to help.Contact Us