ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
If you are having trouble connecting the Android TV Remote Control app to your TCL Android TV, try the following troubleshooting steps below.
If you are connecting through Wi-Fi, make sure your mobile device is on the same network as your TCL Android TV.
To check or change the connection on your TCL Android TV:
Note: If you are not familiar on how to enable Bluetooth on your mobile device, refer to the device's user manual for instructions or contact the manufacturer.
The TCL Support Team is here to help.Contact Us