Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
In order to enjoy your TCL Roku TV's streaming capabilities, it must be connected to the Internet. This can be done via WiFi (available on all TCL Roku TVs) or by using an Ethernet Cable (only applicable for TCL Roku 4K TVs).
Here is a quick video on how you can connect your TCL Roku TV to your home wireless network. You can also refer to the step-by-step instructions below, select your preferred connection.
Most TCL Roku TVs except for the 4K models will automatically scan for a wireless network during the initial setup process. TCL Roku 4K TVs will prompt you to select which method you will be using to connect to the Internet.
NOTE: Be sure you have wireless network name and password.
Once you TV is connected to the Internet, it will automatically check for, download and install any available software updates.
Note: This option is only available on TCL Roku 4K TVs.
Follow the steps below if you choose to connect your TV to the Internet using an Ethernet cable
Note: Your TV automatically checks for updates periodically. These updates provide new features and improve your overall experience with the TV. After an update, you might notice that some options have moved, and that there are new options or features.
The TCL Support Team is here to help.Contact Us