RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
In order to enjoy your TCL Roku TV's streaming capabilities, it must be connected to the Internet. This can be done via WiFi (available on all TCL Roku TVs) or by using an Ethernet Cable (only applicable for TCL Roku 4K TVs).
Here is a quick video on how you can connect your TCL Roku TV to your home wireless network. You can also refer to the step-by-step instructions below, select your preferred connection.
Most TCL Roku TVs except for the 4K models will automatically scan for a wireless network during the initial setup process. TCL Roku 4K TVs will prompt you to select which method you will be using to connect to the Internet.
NOTE: Be sure you have wireless network name and password.
Once you TV is connected to the Internet, it will automatically check for, download and install any available software updates.
Note: This option is only available on TCL Roku 4K TVs.
Follow the steps below if you choose to connect your TV to the Internet using an Ethernet cable
Note: Your TV automatically checks for updates periodically. These updates provide new features and improve your overall experience with the TV. After an update, you might notice that some options have moved, and that there are new options or features.
The TCL Support Team is here to help.Contact Us