Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
Below are the step-by-step instructions on how to manually setup WiFi on the TCL Alto 9+ Sound Bar.
Note: If the LED is a solid light, powercycle the TCL Alto 9+. Press the power button on the sound bar remote control to wake-up the unit. Then press the power button on the sound bar remote to place the unit to SLEEP/Stand-by mode.
There are two more things we need to do to get your sound bar ready for Wi-Fi streaming:
The TCL Support Team is here to help.Contact Us