Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
A list of remote control setup codes can be found here: TCL Digital TV Remote Codes
Additionally, you can also check with the remote's manufacturer. Their website will typically have more up to date codes than what is sent with the remote. These codes come from the TV remote cable providers. TCL must rely on these companies to provide their codes. If your remote brand or model is not listed, please contact your provider.
The TCL Support Team is here to help.Contact Us