Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
In many cases, you can program your cable, satellite or universal remote to control certain functions of your TCL Roku TV. Look for your provider and the remote code from the table below, and use the instructions from your service provider to program your cable and satellite remote.
These codes come from the TV remote cable providers. TCL must rely on these companies to provide their codes. If your code is not listed here please contact your provider.
Note: Not all buttons on your TCL Android TV remote can be programmed to the buttons on your cable or satellite remote. The level of button support for specific remotes is listed below:
Basic – Power, volume, and input select.
Expanded – Basic button support plus back, home, up, down, right, left, replay, options (or star button), play/pause, reverse scan, and forward scan.
The TCL Support Team is here to help.Contact Us