If your remote doesn't work during setup, try these steps:

• If your remote doesn't pair automatically, press the Home button until "Press to start" appears on-screen (about 10 seconds).
• Move your remote closer to your device, within 10 ft (3 m).
• Remove the batteries from your remote and wait 30 seconds. Put the batteries back in and then press and hold the Home button again.
• Reset your TCL Fire TV remote.
• You can use the troubleshooting mode on compatible remotes to help identify what’s causing the issue.