ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
You have the option to disable the Roku features of your TCL Smart TV. During the initial setup you can choose to use the device as a regular, non-smart TV. You will need your TCL Roku TV remote to navigate the menu options. Follow the instructions below as you complete the Guided Setup. If you have previously activated the Roku functionality on your TV, you will need to do a factory reset on your device. Click here to view the how to instructions.
NOTE: Only connected devices (cable box, DVD player, etc.) will be displayed on the Home screen as viewing options. You can choose to activate the Roku feature at any time.
The TCL Support Team is here to help.Contact Us