RESOLVED: Software issues with TCL 6-Series TVs featuring Google TV
With the launch of TCL’s new 6-Series featuring Google TV, some users reported concerns about the stability of select streaming services. At TCL, we are committed to delivering premium products with world-class customer experience and therefore, with a new software update released to 6-Series TVs featuring Google TV in the week of September 12, 2021, the performance of this model now better reflects the excellent experience our customers are used to. Your television should update automatically, but if you would like to ensure you have the most recent software, click here to view step-by-step instructions on how to easily perform an update.
The iPQ Engine Mobile Calibration app allows you to pair your mobile phone with a compatible TCL Roku TV model, to measure the TV's white point accuracy, and then automatically adjust the TV for better performance. This app delivers a simple way to improve the picture performance accuracy of select TCL Roku TVs.
Compatible with the following TCL Roku TVs:
Any Google Pixel Phone
Click here to download the app on your mobile device
Any Apple iPhone
Click here to download the app on your mobile device. This app was designed to work only with Apple iPhones. We cannot guarantee accurate results when attempting to run the app on an Apple iPad.
Click the corresponding tabs below to view the step-by-step instructions on how to install and use the iPQ Mobile App, and answers to frequently asked questions.
Q: Why should I use this app?
A: Every TCL Roku TV is designed to deliver exceptionally accurate picture performance. But for serious home theater fans, TV calibration ensures true picture accuracy no matter if your TV is fresh from the factory or it's a seen a few years of use.
Q: Why is it good for my TCL Roku TV to have accurate picture performance?
A: When a TV's picture performance is accurate, this means that the pictures that are displayed will correctly show how the image was originally captured. This makes your TV viewing experience more engaging because the screen performance is optimized, delivering more compelling images.
Q: What specific picture performance is calibrated with this app?
A: The iPQ Engine Mobile Calibration app measures the white balance at various brightness levels and then tunes the red, green and blue levels at each of 6 brightness levels to ensure an accurate white balance. An accurate white balance is the foundation to deliver all colors and to optimize the performance of your TV screen.
Q: Can this app calibrate TVs other than those listed above?
A: No. Currently, the iPQ Mobile App only supports the 6-Series and the 8-Series TCL Roku TV models.
Q: Can this app be installed on Android phones other than Google Pixel phones for TV calibration?
A: It is possible to install and use the app on other Android phones, but the results of the TV calibration will likely be inaccurate. Only Google Pixel phones always support an accurate measurement that is needed for correct TV calibration. So you should only use Google Pixel phones with this app.
Q: Other than the Pixel phone and TCL Roku TV, what else is needed?
A: The TV and the phone should be connected on the same network. Also, it's best to measure the TV in a darker room. The room doesn't need to be completely dark, but try to avoid any lights reflecting on the TV screen.
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