A MAC address is just what it sounds like, it's an address electronics (TV, computer…) have so that a network recognizes it and can send it a signal. A MAC address is not assigned to the TV from the router, but rather, it's a networked device's physical address that remains constant.
TCL Roku TV
Turn Off MAC Filtering on the Router
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Confirm you are selecting the correct wireless network name
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Verify that you are entering the correct password. Remember passwords are case sensitive.
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Check if you have MAC Address Filtering enabled on your router? This restricts specific devices to access your network. If yes, you have to add your TCL Roku TV's Wireless MAC Address to your router's allowed list. For instructions, refer to your router's user manual or visit the router manufacturer's website.
Verify the MAC Address
1. Press the Home button on the remote.
2. Go to Settings and select OK on the remote.
3. Go to System and select OK on the remote.
4. Go to About.
5. The MAC address can be found next to Wireless MAC address.
TCL Google TV
Turn Off MAC Filtering on the Router
- Confirm you are selecting the correct wireless network name
- Verify that you are entering the correct password. Remember passwords are case sensitive.
- Check if you have MAC Address Filtering enabled on your router? This restricts specific devices to access your network. If yes, you have to add your TCL Google TV's Wireless MAC Address to your router's allowed list. For instructions, refer to your router's user manual or visit the router manufacturer's website.
Verify the MAC Address
- Go to Settings
- Select Network and Internet
- Select your Network
- The MAC address will be displayed on the right hand side of the screen.
TCL Fire TV
Turn Off MAC Filtering on the Router
- Confirm you are selecting the correct wireless network name
- Verify that you are entering the correct password. Remember passwords are case sensitive.
- Check if you have MAC Address Filtering enabled on your router? This restricts specific devices to access your network. If yes, you have to add your TCL Fire TV's Wireless MAC Address to your router's allowed list. For instructions, refer to your router's user manual or visit the router manufacturer's website.
Verify the MAC Address
- Press the Home button on the remote to get to the Home screen.
- Select My Fire TV.
- Select About.
- Select Network.
- The MAC Address is displayed on the lower-right side of the screen.