Keeping your TCL TV updated helps ensure you have the latest available features, performance improvements, security updates, and bug fixes. This article applies to TCL TVs sold in North America, including TCL Google TV, TCL Roku TV, and TCL Fire TV models.

Before You Start

Make sure your TV is connected to the internet before checking for updates.

For the best results:

• Keep the TV powered on during the update.
• Do not unplug the TV while an update is downloading or installing.
• Use a strong Wi-Fi connection, or connect the TV with Ethernet if your model supports it.
• Allow the TV to restart if prompted.
• After the update is complete, check the software update screen again to confirm there are no additional updates available.

Menu names may vary slightly depending on your TV model and current software version.

TCL Google TV

Follow these steps to check if your TCL Google TV has the latest software.

Check for a Software Update

1. Press the Home button on your TCL Google TV remote.
2. Select Settings.
3. Select System.
4. Select About.
5. Select System update.
6. Select Check for update, if shown.

Your TV will check for the latest available software.

Install a Software Update

If an update is available:

1. Select the option to Download, Install, or Update.
2. Wait for the update to download.
3. Follow any on-screen instructions.
4. Allow the TV to restart if prompted.

Once the TV restarts, return to:

Settings > System > About > System update

Then check again to confirm your TV is up to date.

If You See “Your System Is Up to Date”

No update is currently available for your TV. This means the TV is already running the latest software available for that specific model at this time.

Optional: Enable Automatic Updates

Some TCL Google TV models may include an automatic update option.

To check:

1. Go to Settings.
2. Select System.
3. Select About.
4. Select System update.
5. If Auto Update is available, turn it On.

If you do not see an Auto Update option, your TV may manage updates automatically in the background.

TCL Roku TV

Follow these steps to check if your TCL Roku TV has the latest software.

Check for a Software Update

1. Press the Home button on your TCL Roku TV remote.
2. Scroll and select Settings.
3. Select System.
4. Select System update.
5. Select Check now.

Your TV will check for both system software updates and channel/app updates.

The System Update screen may also show the current software version, build number, and the last time your TV checked for an update.

Install a Software Update

If an update is available:

1. Select Update now.
2. Wait for the update to download and install.
3. Allow the TV to restart.

After the TV restarts, return to:

Settings > System > System update > Check now

Then confirm there are no additional updates available.

If You See “All Software Is Up to Date”

No update is currently available for your TV. This means the TV is already running the latest software available for that specific TCL Roku TV model at this time.

TCL Fire TV

Follow these steps to check if your TCL Fire TV has the latest software.

Check for a Software Update

1. From the Fire TV home screen, go to Settings.
2. Select My Fire TV or Device & Software.
3. Select About.
4. Select Check for System Update or Check for Updates.

Your TV will check for the latest available Fire TV software.

Install a Software Update

If an update is available:

1. Select Install Update.
2. Wait for the update to download and install.
3. Allow the TV to restart if prompted.

After the TV restarts, return to:

Settings > My Fire TV or Device & Software > About > Check for System Update

Then check again to confirm your TV is up to date.

If No Update Is Found

No update is currently available for your TV. This means the TV is already running the latest software available for that specific TCL Fire TV model at this time.

If the TV Will Not Update

If the update does not start, fails, or seems stuck, try the steps below.

1. Check the Internet Connection

Make sure your TV is connected to the internet.

If using Wi-Fi:

• Confirm the TV is connected to the correct network.
• Make sure the Wi-Fi password is correct.
• Move the router closer to the TV, if possible.
• Restart your modem/router by unplugging it for about 30 seconds, then plugging it back in.

If your TV supports Ethernet, try connecting the TV directly to the router with an Ethernet cable.

2. Restart the TV

Restarting the TV may clear temporary system issues.

To restart the TV:

1. Turn the TV off.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the TV back in.
5. Turn the TV on.
6. Try checking for the update again.

3. Make Sure the TV Has Enough Time to Complete the Update

Some updates may take several minutes to download and install. The TV may also restart during the process.

Do not unplug the TV while the update is in progress.

4. Try Again Later

If the update server is temporarily unavailable or the internet connection is unstable, the update may fail. Wait a short time, then try checking for the update again.

5. Contact TCL Support

If your TV still cannot update, contact TCL Support for additional assistance. Please have the following information ready:

• TV model number
• TV serial number
• Current software version, if available
• A description of what happens when you try to update
• Any error message shown on the screen

You can usually find the model and serial number on the label on the back of the TV or in the TV’s settings menu.

Important Notes

• Software updates are released by model and platform, so not all TCL TVs receive the same update at the same time.
• If your TV says it is up to date, there may not be a newer update available for your specific model yet.
• Do not install software files from unofficial websites.
• Only use update methods provided through the TV menu or directly by TCL Support.
• Factory resetting the TV is not normally required to check for or install a software update.