Closed captions display dialogue and other audio information as text on your screen. You can turn them on in your TV’s settings or directly in a streaming app. Menu names and steps may vary by TV model, software version, and app.

TCL Google TV

• Press Home on your remote.
• Open Settings.
• Select Accessibility, then Captions.
• Turn Display on to show captions, or off to hide them.
• Choose your preferred caption options, such as language or appearance, if available.

These TV settings may not control captions in every streaming app. If captions don’t appear, check the app’s playback menu.

TCL Fire TV

• Press Home on your remote.
• Open Settings.
• Select Accessibility, then Captions.
• Switch Display On or Off.

You may also be able to change captions while a video is playing. Open the playback controls and select CC, Subtitles, or Audio & Subtitles, then choose your preferred setting.

TCL Roku TV

• Press Home on your remote.
• Go to Settings.
• Select Accessibility, then Captions mode.
• Choose the option you want:
  • On always: Shows captions whenever supported.
  • On replay: Shows captions when you use the replay feature, where supported.
  • On mute: Shows captions when the TV is muted, if available.
  • Off: Hides captions.

You can also press the Asterisk (✱) button while watching some programs to open the Options menu and adjust caption settings.

Turn Captions On or Off in a Streaming App

Closed captioning (subtitles) can usually be turned on directly inside each streaming app. The exact steps vary by app and device, but the options are usually called Subtitles, CC, or Audio & Subtitles in the playback controls.

Before you start:

• Make sure the app is up to date and you’re signed in.
• Start playing a movie, show, or episode. Many apps show caption options only during playback.

Please note: Steps and available options may vary.

Netflix

• Play a movie or TV show.
• Press the button that opens playback options, often OK/Enter, Up, or Down on the remote.
• Select Audio & Subtitles or the speech bubble/dialog icon.
• Choose Subtitles or Closed Captions, then select a language.
• Press Back or OK to return to the video.

If captions don’t appear, stop playback and start the video again.

Disney+

• Start playing a movie or episode.
• Press Up or Down to open the playback controls.
• Select the Audio & Subtitles icon, often shown as a speech bubble.
• Under Subtitles, choose a language, such as English [CC].
• Resume playback.

Hulu

• Start a show or movie.
• Press Up, Down, or OK/Enter to open the playback menu.
• Select Settings, CC, or Audio & Subtitles.
• Turn Subtitles/Closed Captions on and choose a language.
• Return to the video to check that captions appear.

Prime Video

• Play a title.
• Press Up or Down to show the playback controls.
• Select Subtitles or CC.
• Choose a subtitle language, then resume playback.

Max, Apple TV+, and other apps

• Start playing a video.
• Open the playback controls, usually with OK/Enter, Up, or Down.
• Select Subtitles, Closed Captions, CC, or Audio & Subtitles.
• Turn captions on and choose a language.

If Captions Don’t Appear

• Try another title in the same app to see whether captions are available for that program.
• Close and reopen the app.
• Restart the TV or streaming device. If needed, turn it off, unplug it for 30 seconds, and plug it back in.
• Check that the title offers captions in your selected language.

If captions still won’t turn on, contact TCL Support, we're happy to help!