Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Vulnerabilities found in TCL Android TVs
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. Click here for more information.
ARC or Audio Return Channel, is an HDMI® feature available in most TCL TV models. This feature allows the TV and other CEC-compatible devices to send audio and video back and forth. Using HDMI® ARC reduces the number of cables required, and optionally lets you control the volume and mute state of the receiver by enabling system audio control.
|When utilizing this feature, it is important you are using the right connections and cables.
After properly connecting your CEC-compatible devices to the TCL TV, be sure it's powered ON and follow the steps below to confirm that your TV recognizes them:
Tip: Some manufacturers have their own branded names for CEC functionality, so you might need to read the product documentation to correctly identify the CEC features of the device.
When finished, the TV displays a list of CEC devices that are connected to each HDMI® input, as well as any devices that had previously been connected. The TV remembers the names of multiple CEC devices even when they are no longer connected. If the list is longer than the allowed space, press * to see a complete list in a scrollable window.
HDMI® ARC is disabled by default. To enable HDMI® ARC, follow step-by-step instructions below:
The TCL Support Team is here to help.Contact Us