🚨 Roku Service Interruption for TCL RokuTVs - ONGOING, 10/20/2025, 12PM, PT

Roku is currently experiencing disruptions across some services due to a third-party outage. Their team is actively working to resolve the issue as quickly as possible. You will not need to contact support or take any action at this time. Updates will be posted on this page.

Thank you for your patience and we apologize for the inconvenience.

Where can I find the model and serial numbers of my headphones?

You can find the model and serial numbers of your TCL Heaphones on (1) the label sticker on the product packaging and (2) the inner part of the headphone. Note:  The serial number has 13-characters labelled "S/N: ".

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