ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
Below are the step-by-steps instructions to troubleshoot this issue. Each of the these steps is a possible solution. Make sure to check the sound from the headphones after each step is completed.
The TCL Support Team is here to help.Contact Us