🚨 Roku Service Interruption for TCL RokuTVs - ONGOING, 10/20/2025, 12PM, PT

Roku is currently experiencing disruptions across some services due to a third-party outage. Their team is actively working to resolve the issue as quickly as possible. You will not need to contact support or take any action at this time. Updates will be posted on this page.

Thank you for your patience and we apologize for the inconvenience.

Why are the audio and video out-of-sync when using the subwoofer

To prevent or correct this concern, follow one of the three steps below:

Try turning off and then turning on the TV and the sound bar.
Try changing the Channel on the TV
Try changing the source on the sound bar

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